Connecting to Resources

Creating resilience through "warm handoffs" 

and connection to concrete support in times of need.

Many times we as serving professionals attempt to connect our parents and families to resources by handing out printed resource guides, giving phone numbers or email addresses and expecting our adults in crisis to do the rest. "Warm Handoffs" are a resilience strategy that both connects families to needed resources and wrap around services, while building their capacity and skill sets to identify and connect with resources on their own. It means providing the initial scaffolding to ensure families get connected to what they need, while modeling the communication skills and behaviors necessary for them to to advocate for help in the future. Here are some easy steps to implementing "warm handoffs."

If the representative is someone you have a personal relationship with - call them directly with the client present and explain their situation, needs and desired outcomes. Make a personal introduction between the two and allow them to connect. 

If you do not have a personal relationship with anyone at the organization/agency - call the number in the directory and model the appropriate method for requesting support. Focus on explaining the client's needs and desired outcomes and asking the right questions to get them to the appropriate staff person. 

Remember the goal is to build capacity, increase their ability to secure support in the future and build your rolodex of providers. 

Crisis Hotlines

Find Help Georgia is an easy way for residents to get connected with help, based on our comprehensive directory of local resources that will help strengthen families. Help seekers can search by zip code, or speak directly with a resource specialist by phone or online chat to locate resources near them.

If you are a provider or organization providing direct services, you can Claim Your Listing or Suggest Your Service in just a few easy steps. Find more provider support here.

The mission of NAMI Georgia is to empower affiliates to create communities where all affected by mental illnesses find hope, help, and acceptance through SUPPORT, EDUCATION and ADVOCACY. 

If you know someone in crisis, check out their list of crisis hotlines and community supports. 

Text & Chat

Additionally, we are pleased to announce that Georgia’s youth can now access GCAL’s services via text and chat through a new app called My GCAL, which became available for download in late January 2019.  Developed by Behavioral Health Link, the app will allow youth to call, text, or chat with GCAL 24/7/365. Help is in your pocket–just a click away. The caring professionals of GCAL are ready to help, and users can choose how they want to reach out.

Access to Crisis Services

For immediate access to routine or crisis services, please call the Georgia Crisis and Access Line (GCAL) at 1-800-715-4225. GCAL is available 24 hours a day, 7 days a week and 365 days a year to help you or someone you care for in a crisis. GCAL professionals will:

DFCS Belonging for Hope

Make sure getting help is on everyone’s to do list. 

Online, Searchable Resource Directories

Resource Categories: Adoption, Child Support, Children/Youth Services, Domestic Violence, Housing/Assisted Living, Infants/Pregnancy, Recreation, Senior Services, Youth Activities

Locate resources by zip code: 

Printable Resource Directories